GET TO KNOW US
Frequently Asked Questions
Find answers to the most common questions about our wigs, ordering, shipping. and more.
Beautiful Hair,
Confident You.
FAQ
1. Shipping & Delivery
Where do you ship to?
We offer global shipping! Our primary location is in the UK, but we ship to most countries around the world. Delivery times and shipping costs will vary depending on your location.
How long will my order take to arrive?
- UK Orders: Typically 5-7 business days for standard shipping.
- Europe Orders: Delivery times vary based on your location. Between 7-14 working days.
- International Orders: Delivery times varies Between 12-14 working days.
How much does it cost to ship orders?
Shipping costs are calculated at checkout based on your location and the size of your order.
- We offer £6.99 within the UK,
- £12.99 for all countries within europe, United States of America and the rest of the World
Can I track my order?
Yes! Once your order is dispatched, you’ll receive an email with tracking details. You can track your order online using the provided Order Id/ AWB No on your Order invoice: CLICK HERE
Do you offer express shipping?
No, we do not offer expedited shipping options at checkout for faster delivery. Please check the available options during checkout.
2. Returns & Refunds
Return policy?
- UK Returns: We accept returns within 7 working days of receiving your order. The item must be in its original, unused condition and in its original packaging.
- International Returns: You can return items within 14 working days as well, but you are responsible for the return shipping costs.
Are there any circumstances where your return policy does not apply?
- Due to hygiene reasons, we cannot accept returns or exchanges on wigs that have been worn, used, or altered in any way.
How do I return an item?
To return an item, please follow these steps:
- Use the contact us form or send us a mail at herhairbang@gmail.com to initiate a return
- Once your return is approved, we will provide instructions on how to return the item.
- Return the wig in its original packaging and condition.
When will I get my refund?
Once we receive and inspect your return, your refund will be processed within 5-7 working days. The refund will be issued to the original payment method.
3. Payments
What payment methods do you accept?
We accept the following payment methods:
- Credit/Debit Cards: Visa, MasterCard, American Express, etc.
- PayPal: Secure and easy checkout via PayPal.
- Apple Pay/Google Pay: For mobile payment options.
Is it safe to shop on your website?
- Yes, our website is secure. We use encryption technology to protect your personal and payment details, and we comply with PCI DSS (Payment Card Industry Data Security Standard) requirements.
Can I change my payment method after placing an order?
Unfortunately, once an order is placed, we are unable to modify the payment method. If you encounter any issues with payment, please contact us as soon as possible, and we will do our best to assist you.